Vacancy

01

APPLY NOW

Head of
Support

APPLY NOW

To apply, please contact our HR manager on Telegram: @betendyhr

We're a modern iGaming project looking for a Head of General Support to build and optimize our customer support function and bring service quality to the next level.

Key Responsibilities
Operational leadership & process architecture

Execute the customer support strategy aligned with business goals to maximize customer retention, LTV, and operational efficiency
Optimize processes through automation and eliminate manual operations
Build and maintain a robust reporting system with clear KPIs, metrics, and dashboards to track performance and enable data-driven decision-making

Customer Support

Oversee day-to-day operations to ensure efficient handling of incoming requests in line with quality standards
Set up and optimize service desk / help desk systems to streamline team workflows
Update motivation systems, KPIs, and quality control to drive team performance

Team development

Recruit, onboard, train, and motivate a multicultural remote team
Foster a culture of accountability, proactivity, and professional growth
Resolve conflicts and maintain team cohesion
Maintain and update the Knowledge Base to ensure efficiency and consistency across the team

Automation & tech

Requirements

2+ years in customer service leadership roles (Team Lead or above) in iGaming or related industries
Experience managing teams in a multicultural, remote environment
Track record of building and optimizing customer support processes
Conversational English (B2+) for team communication
Proficiency with analytics and reporting tools
Hands-on experience setting up service desk / help desk / CRM systems
Tech-savvy with genuine enthusiasm for integrating AI and automation into workflows
Ability to prioritize tasks and manage multiple projects simultaneously
Empathetic leader with strong conflict-resolution and team motivation skills

What we offer

A high-impact role with direct influence on business outcomes
Competitive salary with stable payments
Fully remote work from anywhere in the world with flexible conditions and minimal bureaucracy

Our strategic

Partners

Let's deliver more leads

Next steps

We’ll ask key questions

We are hyper-efficient at synthesizing your core needs.

We’ll draft a proposal

We can harness the expertise of our local + global team.

We’ll present the plan

We will show you how to turn ideas into scalable action.

Schedule a Consultation

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